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CanopyLearn Medical Spanish is a 45-hour, self-paced online course that focuses on building Spanish language skills to address gaps in language access, build rapport with Spanish-speaking patients, and improve patient satisfaction. With 41 million Spanish speakers in the U.S., the goal of the CanopyLearn medical Spanish online course is to foster current and future generations of healthcare providers who can communicate with and serve the growing population of Spanish-speaking patients. The research and development of CanopyLearn medical Spanish courses have been supported by multi-year grant funding from the National Institutes of Health (NIH). The CanopyLearn medical Spanish course is hosted on Canopy's proprietary eLearning platform and is completely self-paced. The 3-level course includes a robust 45-hour curriculum that covers medical terms, Spanish grammar, pronunciation, cultural competency, reading, listening, and speaking.CanopyLearn was created exclusively for the healthcare context and includes a medical drama telenovela called El Puente del Destino to build listening comprehension and vocabulary. Designed to fit into busy schedules, each lesson is subdivided into 10-15 minute modules that can be completed on a mobile phone or any device with an internet connection. Because it's designed to build confidence when speaking with patients, the course emphasizes speaking skills through audio-enabled role-play exercises that let you record yourself and play back your own speech as part of a dialogue with a patient. It incorporates a large variety of interactive activities, such as patient-provider role-play exercises and vocabulary flashcards. Upon completion of each level, you will get a Certificate of Completion accessible through your Canopy dashboard on the login page. The course is also eligible for Continuing Education credits for nurses, physicians, and physician assistants.

This can be due to different things related to your device, browser, and/or network environment.

To claim your continuing education credits (also known as CE credits), please visit CME Outfitters to complete the post-course evaluation and obtain your CE credits.

Here are some suggestions to fix the microphone issues: Try the course in Google Chrome. Try pausing for a second or two after clicking the record button before speaking. If using a connected microphone/headset/bluetooth/etc., instead try with the laptop's built-in microphone. Some devices enter into a "sleep" mode to conserve battery and they may be losing the first portion of your recording while waking up.

Your progress is incomplete most likely because you've missed a slide or a quiz. Please log into your account and click on the dropdown arrows next to each of your modules to see if one of the sections is missing a checkmark next to it. Anything that does not have a checkmark is what you will need to complete. Please note —To complete the levels you must: Click through all slides Score 70% or above on all quizzes and final exams

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Before proceeding with the free trial, subscription purchase, or course learning in the CanopyLearn system, it is essential to verify your email address. Upon creating your account, a verification email will be sent to you. If you haven't received the verification email, there are a few common reasons to consider: The verification email from info@canopyapps.com might have landed in your spam folder. Your school or company domain email could have a firewall that blocks emails from @canopyapps.com. It's possible that you or the administrators have already verified your email address. To ensure prompt resolution, please remember to check your spam folder first. If you still encounter any issues, kindly contact us via the Support Form, and we will assist you in investigating the matter.

The course is estimated to encompass a 45-hour curriculum, but actual completion time varies as the course is self-paced. The medical Spanish curriculum includes approximately 45 hours of content across all three levels, with an average of 12-15 hours for each level. We have seen learners finish one level in 2 weeks while others take 12 months. You determine your pace on your own schedule and there is no right or wrong pace. The most common subscription length is 12 months. You will have the opportunity to extend or renew your subscription when it expires.

A student must have completed all of the quizzes and the final exam in a level — obtaining a minimum score of 70% — to acquire the certificate of completion for that level. Learners must demonstrate successful application of medical language skills in order to receive a certificate of completion for a given level of CanopyLearn. Any learner who desires additional practice can re-do exercises, quizzes, and entire lessons, an intentional design feature that helps language learning eliminate anxiety and facilitates repetition. Each of the three levels of the CanopyLearn courses has a series of quizzes per lesson and a final assessment exam that is a compulsory activity if the learner wishes to obtain a certificate of completion for that level. The minimum passing score on each lesson quiz plus the final exam in each level is 70%.A student must have completed all of the quizzes and the final exams in a level — obtaining a minimum score of 70% — to acquire the certificate of completion for that level. The "Pre-Assessment Test" and the "Review Modules" in each level are not counted towards the final completion or performance, nor will they impact your eligibility to receive the certificate of completion.

Learners who complete all of the quizzes and the final exam in a level — obtaining a minimum score of 70% — will be able to access a certificate of completion for that level through your Canopy profile. CanopyLearn Medical Spanish courses additionally are eligible for continuing education credits through ACCME, ANCC, and AAPA. You may claim 15 credit hours for each completed level or 45 credit hours for completing all 3 levels. Determining whether someone who takes CanopyLearn can care for patients in a language other than English is left up to each individual institution, in accordance with ACA Section 1557. We do not recommend relying on the assessments in CanopyLearn for making these decisions. Our CanopyCredential Bilingual Medical Proficiency Test was designed specifically for this purpose. Canopy does not prescribe a specific cutoff score for Qualified Bilingual Staff, as this is ultimately up to each institution or an individual's employer. However, we do have a recommended minimum of Canopy Conversational Level 2 (equivalent to CEFR High B2). An organization that prefers to be more conservative might choose Canopy Advanced Level 1 (equivalent to CEFR C1). It can also be appropriate for healthcare organizations to identify individuals at intermediate proficiency who may speak to patients in languages other than English in low-risk, routine situations or with an interpreter also on the line. Canopy can work with organizations directly to determine this type of designation. Please contact us for more information.

The courses are tailored for medical students, nursing students, residents, healthcare professionals, and organizations. The CanopyLearn Medical Spanish curriculum is tailored for medical students, nursing students, residents, and healthcare professionals. The courses can be taken by students who would like to be future leaders in patient communication, as well as practicing healthcare professionals including Medical Doctors (MD), Registered Nurses (RN), Doctors of Osteopathic Medicine (DO), Physician Assistants (PA), Pharmacists, and more! The three proficiency levels of the courses provide value to both beginners with an elementary grasp of Spanish and advanced or native speakers whose focus is solely on acquiring specific medical terminology. Healthcare organizations and facilities including clinics and hospitals will benefit from providing CanopyLearn Medical Spanish to their members in order to increase workforce diversity, inclusion, and awareness as well as capabilities to serve the Spanish-speaking patient populations.

There are no prerequisites for CanopyLearn. There are no prerequisites for CanopyLearn. It is open to anyone who wishes to subscribe and offers three levels of courses to choose from.

As a self-paced course, the results may vary. Since CanopyLearn Medical Spanish is a self-paced online course, certain results are not guaranteed to every learner as everyone has a different learning style, level of dedication, and capability to learn another language. According to a panel of experts including linguists, psychometricians, and medical interpreters at the Institute for Credentialing Excellence (ICE), a learner who scores highly on our Medical Spanish Level I-III quizzes with grades in the range of 80-100% is estimated to reflect the Conversational level on the Canopy Scale for Bilingual Medical Proficiency. This is equivalent to a CEFR designation of B2, roughly equivalent to an ILR designation of Speaking 2, Limited Working Proficiency or ACTFL designation of Advanced. Detailed information about the Canopy Scale and Canopy's overall approach to bilingual medical proficiency can be found in our Toolkit for Bilingual Healthcare Communication. Level I is targeted at Canopy Basic Level 2. A learner who has ample opportunity to frequently interact in the target language in their daily professional and/or personal lives may reach a higher level. Level II is targeted at Canopy Emergent Level 1. A learner who has ample opportunity to frequently interact in the target language in their daily professional and/or personal lives may reach a higher level. Level III is targeted at Canopy Conversational Level 1. A learner who has ample opportunity to frequently interact in the target language in their daily professional and/or personal lives may reach a higher level. Typically, in-person experience in a language is needed to develop high levels of proficiency. Some people who take CanopyLearn Medical Spanish already have many hours of experience in Spanish and therefore can score in the higher ranges on the CanopyCredential exam after training on medical terminology through CanopyLearn. Think about CanopyLearn as you would the courses you took to become a healthcare provider. The courses gave you the foundation of information needed, but it was the clinical experiences that built upon that foundation for you to provide care independently. This is the same with CanopyLearn. The online course teaches you the language need to learn medical Spanish. Practicing medical Spanish in a clinical setting will build upon that knowledge to give you a higher score on the CanopyCredential exam to become a qualified bilingual provider, just as you would rely on your real-world experience for the NCLEX or the USMLE. No matter where you are in your medical Spanish proficiency journey, taking the CanopyCredential exam will give you robust and useful feedback according to Canopy Scale for Bilingual Medical Proficiency. More information can be found in our Toolkit for Bilingual Healthcare Communication.

CanopyLearn Medical Spanish courses offer continuing education credits through ACCME, ANCC, and AAPA. You may claim 15 credit hours for each completed level or 45 credit hours for completing all 3 levels.CanopyLearn Medical Spanish has been planned and implemented by CME Outfitters, LLC, and Canopy Innovations, Inc. CME Outfitters is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the American Nurses Credentialing Center (ANCC), and the American Academy of PAs to provide continuing education for the healthcare team. You may claim 15 credit hours for each completed level of CanopyLearn Medical Spanish or 45 credit hours for completing all 3 levels. More information on claiming your credits can be found here. Physicians (ACCME)CME Outfitters, LLC, designates this enduring activity for a maximum of forty-five (45.0) AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. Physicians include those who possess the United States degree of doctor of medicine (MD) or doctor of osteopathic medicine (DO), or a recognized international equivalent.Note to Osteopathic Physicians: The AOA automatically recognizes AMA PRA Category 1 Credit™ as AOA Category 2 credit. Note to Nurse Practitioners: Nurse practitioners can apply for AMA PRA Category 1 CreditTM through the American Academy of Nurse Practitioners (AANP). AANP will accept AMA PRA Category 1 Credit™ from Jointly Accredited Organizations. Nurse practitioners can also apply for credit through their state boards. Nurses (ANCC)This activity is designated for 45.0 contact hours. California Residents: This continuing nursing education activity was approved by the California Board of Registered Nursing. CME Outfitters LLC’s provider number is CEP 15510.PAs (AAPA)CME Outfitters, LLC, has been authorized by the American Academy of PAs (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for 45.0 AAPA Category 1 CME credits. Approval is valid until December 31, 2025. PAs should only claim credit commensurate with the extent of their participation. Other Healthcare Professionals: All other healthcare professionals may receive a Certificate of Participation stating this activity was certified for AMA PRA Category 1 Credit™.

Please sign in to canopylearn.io, click on the Profile and then click "MY CERTIFICATES". Your Certificate of Completion will be posted under your profile in the CanopyLearn system. Please sign in to canopylearn.io, Click on the Profile, Click "MY CERTIFICATES" to view your certificates. If you right-click your mouse, you may download your certificate as a PDF or image file. You need to achieve 70% correct or higher on all the quizzes and the final exam of that level to get the certificate of completion for that level. If you need a CME/CE accredited certificate, please submit your request via the Support Form.In the "Question Type", select "Request a CE Certificate" Upload the screenshots of your quiz scores or the screenshot of your system-generated non-CME/CE accredited certificate to prove that you have completed the course. Select one type of CME/CE certificates you need in the form. The Canopy Team will email you the CME/CE accredited certificate in 1-3 business days.

CanopyCredential is the only scenario-based, standardized language proficiency test designed to assist healthcare organizations in identifying Qualified Bilingual Staff (QBS) who can care for patients directly in a language other than English. CanopyCredential is a bilingual medical proficiency assessment that allows clinicians to demonstrate their status as Qualified Bilingual Staff in accordance with the requirements outlined in Section 1557 of the Affordable Care Act. It is the only scenario-based assessment designed for this purpose, meaning that it assesses medical-specific speaking and listening scenarios based on real patient interactions. Anyone who takes the test receives meaningful feedback based on the Canopy Framework for Bilingual Medical Language Proficiency to support continuous improvement and informed decision-making.In alignment with Section 1557 of the ACA, CanopyCredential measures a test-taker's bilingual medical skills including speaking, listening, sight translation, and sociocultural communicative competence. Test-takers can choose to complete both the medical Spanish and the medical English portions of the test, or you can waive out of the English portion based on your responses to a language background questionnaire at the beginning of the exam.The test begins with a self-assessment questionnaire (SAQ) that helps test-takers confirm whether now is the right time for you to take the test based on your individual needs. After completing the exam, you will receive a Canopy Scorecard with a detailed description of your test score according to the Canopy Scale for Bilingual Medical Proficiency, which was adapted directly from the internationally recognized CEFR scale to create the only medical-specific language proficiency scale. More information about the Canopy Scorecard and the Canopy Scale is available here and in our Toolkit for Bilingual Healthcare Communication.

The CanopyCredential test helps healthcare organizations identify test-takers as “Qualified Bilingual Staff” (QBS) who can care for patients directly in languages other than English in accordance with ACA Section 1557. Unlike medical interpreter certification, for which there are only two widely accepted national certifying bodies, determining whether someone can function as QBS, for example in the absence of an interpreter, is left up to each individual institution. CanopyCredential is a validated and standardized medical language proficiency test that gives both test-takers and institutional administrators the most detailed report and feedback of any available test for bilingual clinical staff. CanopyCredential scores are mapped to the CanopyScale for Bilingual Proficiency in Healthcare Communication. We developed our own scale because there was no existing, recognized proficiency scale that was specific to the healthcare domain. To do this in a highly standardized and systematic way, we relied on the level descriptions of the Common European Framework of Reference for Language (CEFR), a versatile and internationally recognized scale designed to be adapted for different contexts. More information about the CanopyCredential scorecard can be found in our Toolkit for Bilingual Healthcare Communication. CanopyCredential is also the only available scenario-based QBS test, meaning that it includes a series of tasks that mimic real clinical encounters, with multiple test questions that pertain to a single scenario with a single patient. Unlike a phone-based test, test-takers watch authentic videos of patient encounters that serve as the basis for listening comprehension questions and speaking prompts. In addition, for individuals who need to show proficiency in both English and Spanish, CanopyCredential provides this measure. However, if a test-taker does not need a medical English assessment, they can waive out of the English portion of the test depending on their language background, offering maximum flexibility. To fully align with ACA Section 1557, CanopyCredential is also the only available test for QBS that measures socio-cultural communicative competence. This means that the test prompts and scoring include things like avoiding bias and being able to switch between technical and non-technical language. Canopy does not prescribe a specific cutoff score for Qualified Bilingual Staff, as this is ultimately up to each institution or an individual's employer. However, we do have a recommended minimum of Canopy Conversational Level 2 (equivalent to CEFR High B2). An organization that prefers to be more conservative might choose Canopy Advanced Level 1 (equivalent to CEFR C1). It can also be appropriate for healthcare organizations to identify individuals at intermediate proficiency who may speak to patients in languages other than English in low-risk, routine situations, or with an interpreter also on the line. Canopy can work with organizations directly to determine this type of designation. Please contact us for more information.

The CanopyCredential test helps healthcare organizations identify test-takers as “Qualified Bilingual Staff” (QBS) who can care for patients directly in languages other than English in accordance with ACA Section 1557. Unlike medical interpreter certification, for which there are only two widely accepted national certifying bodies, determining whether someone can function as QBS, for example in the absence of an interpreter, is left up to each individual institution. However, the regulation is clear that bilingual staff must still demonstrate their proficiency to their employer, and CanopyCredential was designed specifically to align with this regulation."Specifically, qualified bilingual/multilingual staff must demonstrate to the covered entity that they are proficient in English and at least one other spoken language, including any necessary specialized vocabulary, terminology and phraseology, and are able to effectively, accurately, and impartially communicate directly with individuals with limited English proficiency in their primary language. An individual who meets the definition of “qualified bilingual/multilingual staff” does not necessarily qualify to interpret or translate for individuals with limited English proficiency within the meaning of this rule.” -- HHS 45 CFR Part 92 Final Rule. Importantly, medical interpreter certification is not necessary in order for someone to function as qualified bilingual staff (QBS) and care for patients directly in a language other than English. At the same time, someone who has taken CanopyCredential and demonstrated their QBS proficiency does not necessarily qualify to serve as an interpreter. Still, Canopy's medical language training courses and assessments can be an excellent stepping stone to becoming a medical interpreter or bilingual patient navigator. For example, completing the 45-hour CanopyLearn Medical Spanish course is likely to help someone meet the education eligibility requirements for the CCHI interpreter pathway, but this should be confirmed on a case-by-case basis. Certified Medical Interpreters. Mediate communication between patients and medical professionals. Must complete training, eligibility requirements, and interpreter exam (only two nationally recognized certifying bodies: NBCMI & CCHI). Typically work for interpretation vendors. Qualified Bilingual Staff. Care for patients directly in a language other than English. Each institution can decide how to certify and deploy bilingual staff to enhance language access services. Work for a health system or medical provider.

The CanopyCredential test is designed for healthcare professionals including doctors, nurses, physician assistants, nurse practitioners, pharmacists, as well as medical students and nursing students, medical academic institutions, hospitals and other healthcare organizations to appropriately assess the bilingual skills that are required for interactions between clinical health professionals, patients, and their families. CanopyCredential allows people with high bilingual medical proficiency to demonstrate their status as Qualified Bilingual Staff (QBS) in compliance with the Affordable Care Act Section 1557. CanopyCredential is also an excellent way for healthcare professionals at any proficiency level to obtain a validated and standardized measure of your bilingual medical proficiency. All test-takers receive a detailed scorecard describing your medical language skills. The Canopy Self-Assessment Questionnaire (SAQ), currently provided at the beginning of the Credential test, also gives test-takers an idea of where you may fall on the Canopy Scale for Bilingual Medical Proficiency, which can help you decide if the time is right to complete the test. You can also complete the SAQ at any time at this link. The content of the CanopyCredential test is designed to be accessible to a wide range of clinical professionals (e.g., doctors, nurses, midwives). Although the clinical nature of the assessment content may be challenging for non-clinical healthcare professionals, the assessment can also be used to evaluate the bilingual skills of non-clinical staff. Within the assessment, speaking prompts are provided for each speaking task as a way to help level set the medical information required in order to allow the focus to be on the communication skills. They are not provided with the intent to dictate how to practice medicine. Unlike medical interpreter certification, there are no pre-requisites for taking the CanopyCredential test to demonstrate your capacity as Qualified Bilingual Staff or to get feedback about where you are in your medical language proficiency journey. Once you have taken the test, you must wait least 90 days before retaking. Click here for more information on how often to retake the CanopyCredential exam.

We recommend setting aside 2 hours for the CanopyCredential Medical Spanish test. It has a maximum time limit of 112 minutes, but the average test-taker finishes in approximately 90 minutes. If you need to take both the medical Spanish and the medical English test (i.e., you do not waive out of the medical English test based on your language background questionnaire at the beginning of the exam process), we recommend setting aside an additional 90 minutes for the CanopyCredential Medical English test. You do not need to complete both tests in the same day. We recommend taking them a few days apart to give yourself space to rest in between.

CanopyLearn is an eLearning course with practice quizzes and assessments. CanopyCredential is a standardized language proficiency test that can identify Qualified Bilingual Staff who can care for patients directly in a language other than English.CanopyLearn is a medical Spanish eLearning course that includes 3 levels. At each level, you will see quizzes in each lesson and an end-of-quiz assessment. These CanopyLearn assessments are aligned to each individual lesson. They are designed to reinforce key concepts and measure newly acquired knowledge within the lesson. Learn more about our No.1 selling CanopyLearn medical Spanish online course here.CanopyCredential is a standardized, scenario-based proficiency assessment of speaking, listening, sight translation, and sociocultural communicative competence. The CanopyCredential test is designed to evaluate your ability to apply bilingual skills in real-life scenarios and identify you as a Qualified Bilingual Staff (QBS) in accordance with the Affordable Care Act Section 1557. Learn more about CanopyCredential here.

If you do not start the test attempt, your purchased seat does not expire. Once you have purchased the seat to register for the CanopyCredential assessment, you will receive one attempt to take the assessment(s). If you do not start the test attempt, your purchased seat does not expire. Once you start taking the assessment, your purchased seat is considered used; and you cannot resume your assessment unless your assessment is stopped due to technical issues. If you are part of the institutional license, your employer or school may set a different deadline other than our default settings. Therefore, your seat may be deactivated by your institutional administrators if you do not meet the institutional requirements.

You can retake the CanopyCredential assessment up to 3 times a year, with a waiting period of 90 days between tests. If you have successfully completed the CanopyCredential test, and you want to further improve your test scores, you may purchase/sign up again to retake the assessment up to 3 times in a year, with a waiting period of 90 days between tests. A re-testing fee applies. If your assessment is terminated or paused in the middle due to unavoidable technical issues, you may request the Canopy Team to re-start your assessment. If your assessment is terminated or paused before it is not submitted due to personal reasons, your seat is considered as "used", and you may purchase/sign up again to retake the assessment. If you are part of the institutional license, the rules and guidelines for retaking the assessment will vary based on your institution's policy. Please note that when you retake the CanopyCredential test, your new scorecard will replace your old scorecard in your Canopy profile. If you wish to retain your old scorecard, please download it from your user profile at canopylearn.io before requesting to retake the test.

A full refund is available within 7 days of purchase upon request, as long as the user has not started the assessment.For CanopyCredential, a full refund is available within 7 days of purchase upon request, as long as the user has not started the assessment.

Sign in to the CanopyCredential system in 2-3 business days after taking the assessment to view your Scorecard. As a test-taker, you will be able to receive and view your Canopy Scorecard in 2-3 business days after you have completed the CanopyCredential assessment. You may sign in to canopylearn.io and view your scorecard under the Credential dashboard.

The CanopyCredential test is scored according to the Canopy Scale for Bilingual Proficiency in Healthcare Communication, the only standardized proficiency scale specific to the medical domain. The Canopy Scale for Bilingual Proficiency in Healthcare Communication was created to provide a uniform measure of bilingual proficiency in healthcare. We developed our own scale because there was no existing, recognized proficiency scale that was specific to the healthcare domain. To do this in a highly standardized and systematic way, we relied on the level descriptions of the Common European Framework of Reference for Language (CEFR), a versatile and internationally recognized scale designed to be adapted for different contexts. More information about the Canopy Scale can be found in our Toolkit for Bilingual Healthcare Communication.

Completing the practice test is a great way to make sure you are prepared to take the CanopyCredential Bilingual Medical Proficiency Assessment. The practice test is an abbreviated version of the Medical Spanish portion of the Canopy Credential test. The format differs slightly from a real test. However, all of the question types you will see on a real test are represented in the practice test: Listening Comprehension - Watch a video then answer multiple choice questionsSpeaking Tasks - Plan and record a response based on a detailed promptSight Translation - Verbally translate information written in English into Spanish Completing the entire practice test will take around 30 minutes. You may take the practice test as many times as you'd like. You will need to enter your name and email address to access the test.

Overall Process Things you will do as part of the exam process: Take the pre-assessmentReceive pre-assessment feedback Take the medical Spanish test Take the medical English test (only if you have not waived out of it based on the pre-assessment) Receive your scorecard

We recommend test takers re-certify their bilingual medical proficiency through the CanopyCredential test every 2-3 years. Ultimately, though, this is up to each healthcare organization in accordance with the ACA Section 1557 regulation on qualified bilingual staff. Once you have taken the test, you must wait least 90 days before retaking.

The Canopy Profile is a new feature, and we require all users to complete it before using Canopy products. Please see the attached screenshots for guidance on how to save your profile. Make sure to save your changes in all three tabs by selecting the 'activate pledge' button.

Please contact our customer support team to change or update your login email. They will assist you in updating the email address associated with your account.

We no longer have a free trial; however, we do have a 7-day satisfaction guarantee. If you find that our courses do not meet your needs, you can request a refund within 7 days of purchase.

At the time of checkout, you have the option to apply the discount promo code given to you by your institution. In case the code doesn't work, we recommend verifying its accuracy with your instructor. Feel free to reach out to us if you encounter any other problems or require further assistance.

Individual Learner: If you have subscribed to any Canopy Learn course, your access will expire when the subscription ends. After your subscription ends, sign into CanopyLearn under the same user email, and you will receive a message saying, "Your subscription has expired. Click below to renew". From there, you will be able to renew your previous subscription from the same account. Institution Admin: Please contact our Sales team to renew your institution's license.

Under special circumstances, we provide extensions on CanopyLearn subscriptions. If you believe you may be eligible for an extension, please don't hesitate to reach out to us. Contact our support team, and we will be happy to assist you in determining your eligibility for the extension.

Please contact us here to request a refund. CanopyLearn has a 7-day full refund policy in case customers realize that they have access through their institutions or companies, purchase the incorrect levels, are unable to complete the program, or are in similar situations. You are not eligible for a refund once the course is completed.