Canopy Learn FAQs

For customer support, please contact us at info@withcanopy.com

 

 

Medical Spanish Course & Platform

 

What is the Purpose and Scope of Canopy Learn?

Canopy’s technologies focus specifically on bridging the linguistic and cultural gap between providers and their limited-English proficient (LEP) patients, taking a unique approach to reduce myriad health disparities that result from poor communication. Our resources place the underserved patient at the center and support their providers to deliver higher quality of care in a culturally and linguistically competent manner. Canopy’s technology development has been supported by grant funding from the National Institutes of Health (NIH).

With 41 million native Spanish speakers in the U.S., the goal of Canopy’s medical Spanish course, Canopy Learn, is to foster current and future generations of healthcare providers who are more effectively able to establish a rapport and communicate with their Spanish-speaking patients. The creation of this resource was with the intention to support clinicians and administrators who serve LEP patients.

The course covers a wide breadth of medical concepts, Spanish grammar constructions, with the objective of obtaining essential conversation skills in Medical Spanish. As a cohesive unit, the course and its exams teach and assess the certificate’s intended learning outcomes (ILOs), which can be defined as follows:

  • Build linguistic capacity, enabling the provider to better build rapport with Spanish-speaking patients to provide effective and compassionate care
  • Acquire specialized medical vocabulary across a wide spectrum of commonly-encountered medical scenarios

What are the prerequisites to take Canopy Learn?

There are no prerequisites for Canopy Learn. It is open to anyone who wishes to subscribe and has 3 levels of difficulty to choose from.

Who is suitable for Canopy Learn?

Canopy Learn Medical Spanish curriculum is tailored for students and healthcare professionals. It can be used by students who would like to be the future leaders in the patient communication, as well as practical healthcare professionals including Medical Doctors(MD), Registered Nurses(RN), Doctor of Osteopathics(DO), Physician Assistants(PA) and more!

The 3 proficiency levels of the course provides value to both the individual who begins with an elementary grasp of Spanish and the advanced or native speaker whose focus is solely on acquiring specific medical terminology.

Healthcare providers including clinics and hospitals will be benefit from providing Canopy Learn Medical Spanish to increase workforce diversity, inclusion and awareness as well as capabilities to serve the Spanish-speaking patient populations.

How long does it take for me to complete Canopy Learn course?

Canopy Learn is an online, self-paced platform that you can take your own pace to learn. The curriculum itself has a total of 40 hours for all three levels, with an average of 12-15 hours for each level. We have seen learners finish one level in 3 months and up to 12 months. But again, you determin your pace on your own schedule.

What proficiency level can I achieve after taking Canopy Learn?

According to a panel of experts including linguists, psychometricians, and medical interpreters of Institute for Credentialing Excellence(ICE), a learner who scored highly on Medical Spanish Level I-III quizzes with grades range of 80-100% may reflectan ILR designation of Speaking 2+ (Limited Working Proficiency, Plus).

Level I: Upon successful completion with scoring in the 80-100% range on each lesson quiz, a learner should reflect an ILR designation of Speaking 1+ (Elementary Proficiency, Plus) with the potential for a superior learner and/or a learner who has ample opportunity to frequently apply grammar, vocabulary, and cultural concepts to their daily professional and/or personal lives falling under ILR designation Speaking 2 (Limited Working Proficiency).

Level II: Upon successful completion with scoring in the 80-100% range on each lesson quiz, a learner should reflect an ILR designation of Speaking 2 (Limited Working Proficiency) with the potential for Speaking 2+ (Limited Working Proficiency, Plus) if the learner were able to demonstrate successful execution of the grammatical and application nuances of the preterit and imperfect tenses (as indicated by activity scores beginning in the “Pregnancy and Prenatal Care” sections onward).

Level III: Upon successful completion with scoring in the 80-100% range on each lesson quiz, a learner should reflect an ILR designation of Speaking 2+ (Limited Working Proficiency, Plus). A superior learner who has ample opportunity to frequently apply grammar, vocabulary, and cultural concepts to their daily professional and/or personal lives quite possibly could achieve a designation of Speaking 3 (General Professional Proficiency), though this would be less common.

Note: In evaluating the grading rubric for the online course cumulative section quizzes, it was observed that a score of an 80% may be received if the student were to miss relatively few answers, particularly in Medical Spanish Levels II and III (our method for determining this was to purposefully select incorrect answers at times to measure the grading scale). This equates to an 80% representing a higher grade perception than would be the norm in academic settings where such a score may place the student in the B-, nearly C+ range. This is an important distinction as it signifies that an 80% according to this curriculum is a “better” grade.

What are the assessments I must complete to pass the program?

Learners are not permitted to move forward without first demonstrating a successful acquisition of concepts, compartmentalized according to thematic lessons. If the student were to desire additional practice, they have the option to re-do exercises and/or entire sections, an important design feature that both eliminates anxiety (the pressure to learn concepts in one go-around) and facilitates repetition.

Each of the three levels of the Canopy Learn program has a final assessment exam that is a compulsory activity if the student wishes to obtain a certificate of completion of a level. The minimum passing score of the final assessments is a 70%. Over the course of the three levels of the Canopy Learn program, there are a total of 31 unit quizzes in addition to a Level I “Pre-Assessment Test” and five “Review Modules” that assess sufficient mastery of the specific material in a course module or level, providing reinforcement and self-assessment so that the student feels confident moving on to the subsequent content module. Aside from providing consistent feedback, a student must have completed all of the quizzes, review sections, and assessments in a level — obtaining a minimum score of 70% — to acquire the certificate of completion for that level.

How do I get my certificate of completion?

After completing a level in the course, you should receive an automated e-mail with your certificate of completion within 24 hours. If you have not received the e-mail after 24hours, please contact info@withcanopy.com directly.

Can I access the course through the Canopy mobile app?

Canopy Learn is a mobile friendly learning platform without any need for downloading mobile apps but can be used on your iPhone, tablet or desktop computer. Canopy Speak is available on both Google Play and the Apple App Store. If you are a user of Canopy Speak app, unfortunately, you cannot use your login from the course to login to the Canopy Speak mobile app.

Does your course offer Continueing Education credits?

Yes, the Canpopy Learn courses offers continueing education CE credits for Doctor of Osteopathics(DOs), Physician Assistants(PAs) and Nurses(RNs).

As a DO or PA, you can earn 15 CE credits upon completion of one level of course, and 45 CE credits upon completion of all three levels.

As a nurse/RN, you can ear 19 CE credits upon completion of one level of course, and 54 CE credits upon completion of all three levels.

More CE credits will be coming for pharmacists, MD's. Stay tuned for more!

 
 

 

Subscription & Payment

 

When will my account expire after subscription?

Your account will expire on the date exactly 1 year (12 months) after the date of purchase. For example, if you bought the course on 01/01/2016, your account will expire on 01/01/2017.

Am I required to renew my subscription?

No, you don't have to renew your subscription after the successful completion of Canopy Learn. But you are always welcome to re-subscribe when you have a need to renew your memory of Medical Spanish or enhance your Medical Spanish.

Am I billed once or monthly?

You will be billed only once for a full payment when you subscribe the course. No need to worry about monthly subscription fees!

What is the refund policy after subscription?

Canopy Learn has a 7-day refund policy in case a customer realizes they have access through their institutions or companies, purchased the incorrect level, are unable to complete the program, or are in similar situations. Unfortunately, refunds cannot be provided to customers that have completed more than 30% of the level(s) they’ve purchased.

 
 

 

Technical Questions

 

What if I haven't received my certificate of completion after 24 hours

Once you have completed a level, the Canopy Learn platform will automatically generate your certificate. In order for this to be processed, you will need to have completed all quizzes and the final exam obtaining a minimum score of 70% on each unique assessment.

Why I cannot log in to the course after I purchase it?

The reason you're having trouble logging in is because you never actually activated your account! The link to activate your account is contained in an email you received from Canopy. Make sure to check your spam folder! Your username is your email. If you cannot find the email, contact us (info@canopyapps.com and we will resend you the link.

Why my dashboard shows I have not completed all lessons after I completed the entire course?

No worries, as long as you've passed all the quizzes and exams, you will be marked complete for the level(s), and you will receive the corresponding certificate automatically within 24 hours.