Kaitlin E. Thomas

“Question in, question out:” language resource provision and communicative effort are paramount in moments of urgency and desperation

A guest blog post by Kaitlin E. Thomas, M.A.

"We live in a unique time when many communities are being forced to reevaluate the manner in which they administer services to demographics that present new linguistic and cultural challenges at an unprecedented rate. Too often the solution is to rely on tools that only serve to widen the gap by producing nonsensical text (a challenge for those with low or nonexistent literacy levels) or essentially belittle the patient by speaking “at” them rather than “with” them, or at worst, not speaking to them at all."