Delay for Spanish Interpretation on 911 Call

A woman called 911 after her husband was attacked with a machete and it took four minutes to connect her to a Spanish-English interpreter over the phone.

“In an emergency situation five seconds seem like a full minute.”

Read about the incidence here

Relatives greive for Raphael Baragan-Alverez, the man who was killed with a machete on the morning of September 5th. Alverez's partner called 911 and was on hold for a Spanish-English interpreter.

Image Courtesy of  The Post and Courier

Image Courtesy of The Post and Courier

Communication is paramount in moments of life or death. The importance of investing in improvement of language resource provision extends well beyond healthcare.