Thank you for visiting us at Canopy Innovations. Our journey to promoting language-concordant care began many years ago when I was still a person with limited English proficiency (LEP) and serving as my family’s interpreter. When accompanying my parents and grandparents to their healthcare visits, I witnessed up close the adverse impact that the language barrier had on patients and the frustration experienced by providers who were unable to deliver adequate care.
In contrast to the rapid advances in medicine, the language barrier has proven to be stubbornly resistant to change. The use of medical interpreters, as the default option for bridging the communication gap, has merely migrated from voice calls on dual-handsets to video calls on touchscreens and remains cost-prohibitive to deploy on a widespread scale. Very little innovation has emerged to alter the fundamentals of language access. The good news is, unlike other social determinants of health (SDoH) that are systemic in nature, the language barrier is largely an organizational and workflow deficit and can be remedied with a targeted approach.
At Canopy Innovations, we have made it our mission to eliminate the language barrier by empowering healthcare systems to invest in recognizing and supporting their bilingual staff, build capacity for deploying reusable multilingual content, and capture reimbursement for language services from payers. At 26 million, the size of the LEP population is roughly equal to the number of patients suffering from diabetes. Eliminating the language barrier would be the equivalent of eradicating a major chronic disease in terms of societal impact.
We invite you to join us in this quest and let us know how we can support you in making healthcare more accessible for language-minority communities. Your recommendations will be much appreciated, please feel free to reach me at email@example.com.