Founder’s Welcome

Thank you for visiting us at Canopy Innovations. Our journey to promoting language-concordant care began many years ago when I was still a person with limited English proficiency (LEP) and serving as my family’s interpreter. When accompanying my parents and grandparents to their healthcare visits, I witnessed up close the adverse impact that the language barrier had on patients and the frustration experienced by providers who were unable to deliver adequate care.

In contrast to the rapid advances in medicine, the language barrier has proven to be stubbornly resistant to change. The use of medical interpreters, as the default option for bridging the communication gap, has merely migrated from voice calls on dual-handsets to video calls on touchscreens and remains cost-prohibitive to deploy on a widespread scale. Very little innovation has emerged to alter the fundamentals of language access. The good news is, unlike other social determinants of health (SDoH) that are systemic in nature, the language barrier is largely an organizational and workflow deficit and can be remedied with a targeted approach.

At Canopy Innovations, we have made it our mission to eliminate the language barrier by empowering healthcare systems to invest in recognizing and supporting their bilingual staff, build capacity for deploying reusable multilingual content, and capture reimbursement for language services from payers. At 26 million, the size of the LEP population is roughly equal to the number of patients suffering from diabetes. Eliminating the language barrier would be the equivalent of eradicating a major chronic disease in terms of societal impact.

We invite you to join us in this quest and let us know how we can support you in making healthcare more accessible for language-minority communities. Your recommendations will be much appreciated, please feel free to reach me at

Bill Tan

Who We Are

Canopy Innovations, Inc is a digital health technology company that is transforming the way our healthcare system communicates with underserved patients with limited English proficiency(LEP). The existing language barrier undermines the quality of care for over 27 million patients with LEP and creates enormous workflow and financial constraints to the health delivery organizations that serve them. With support from the National Institutes of Health (NIH), Canopy has developed a suite of products to tackle these challenges.

Our Mission

Eliminate the language barrier in healthcare by 2030, by transforming language access into an executive priority for advancing diversity and health equity.

Our Vision

As the central value proposition to our customers, we enable them to invest in their most valuable assets (multilingual staff) and sustainable resources (infrastructure and pre-translated, reusable content) and correspondingly diversify away from perishable expenditure such as billable interpreter minutes.

Meet the Executive Leadership Team

Bill Tan, Founder

Bill’s work is inspired by his experience as a family interpreter and the many opportunities he has been able to access as a result of being multilingual.

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He wears many hats at Canopy Innovations and enjoys switching gears between advocating language access to healthcare leaders and joining forces with researchers and frontline care providers to design cutting-edge solutions.

Bill received a bachelor’s degree from the Stern School of Business at New York University, where he was elected president of the entrepreneurs club. He has served as Principal Investigator on numerous NIH-awarded innovation grants and was appointed an Adjunct Assistant Professor of Medicine at New York University School of Medicine. Bill was also named one of Crain’s 40 Under 40 Rising Stars, and a New York City Venture Fellow by former Mayor Michael Bloomberg.

Jason Martin, CEO

Jason is a highly accomplished executive with 15+ years of healthcare experience. He is dedicated to the growth of businesses through leadership and innovation.

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You may know Jason from his work at M*Modal, a leading healthcare technology provider of conversational Artificial Intelligence (AI)-powered systems. Jason was responsible for building the highly successful technology-enabled medical coding business unit. Inspired by the mission of improving the quality of life for underserved communities, Jason joined Canopy as the CEO in 2019. Working with the strong vision and innovation established by the Founder, Bill Tan, Jason takes great pride in helping reshape the LEP patient experience by empowering healthcare providers with innovation in education, technology, and resources.

Chris Pappas, VP of Sales & Marketing

Chris joined in 2020 and is the senior executive in charge of the company’s direct and indirect sales efforts, strategic partnerships, and business development strategies.

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Prior to his current role, Chris spent over 15 years working in healthcare launching several innovative technologies to Health Systems, Higher Education, and Government markets. Chris is excited to continue this passion with Canopy Innovations as we empower Healthcare Providers with solutions to better serve the LEP Population. Chris resides in Franklin, TN with his wife Amy, and 2 children, Sophia and Landon.

Karina Loyo, Ph.D., MBA, CCDM
VP of Research and Innovation

Dr. Loyo has a passion for research and innovation especially related to improving health. She is driven by asking the right questions to reach the root of the problem and then finding solutions that serve as a catalyst to transform health and quality of life.

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Her unique background combines several decades of research, marketing, business and public health and provides her with the skills to view challenges from a system-wide perspective to identify the best points of influence. In her role as VP of Research and Innovation, Dr. Loyo leverages her Spanish speaking abilities to help develop innovative solutions for people with Limited-English proficiency.

Dr. Loyo received a Ph.D. in Health Promotion and Gerontology from the University of Texas at Austin and an MBA and BFA from Texas State University. She is a Certified Clinical Data Manager with advanced statistics and data sciences training. Dr. Loyo received the Sarah Mazellis Paper of the Year award for her work with the CDC’s System Dynamics Model for Cardiovascular Prevention and her community mobilization work in Austin, TX. She researched and wrote the Obesity Prevention Plan for the State of Texas: 2005-2010, the Central Texas Diabetes Prevention Plan, and the annual Texas HIV Surveillance Report from 2009-2011. Dr. Loyo has published international journal articles on best practices in clinical research using electronic data capture systems and has been a contributor and reviewed for the electronic data capture chapters of Good Clinical Data Management Practices. She loves to mentor and coach others to bring out the best in them.

Canopy is Nationally Recognized

“Obtaining NIH funding is competitive and the gold standard for research and development in healthcare, not just for purely medical research. When it comes to solving on-the-ground issues like language access, an NIH grant provides invaluable resources that can support ambitious and innovative ideas. This is what sets Canopy apart.”


Kate Riestenberg, Ph.D., Applied Linguist

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