We're eliminating the language barrier in healthcare

beyond interpreters

Canopy is a proven, all-in-one digital platform that fills your healthcare institution's language-access gaps with innovative, NIH-supported solutions including language and compliance training, QBS certification, administrative oversight, and much more. All to improve performance, retain quality workers, and deliver better care.

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There are 26 million limited English proficiency (LEP) patients, and not enough resources

Canopy360 solves that problem for you

Our Canopy360 Solution

Eight facets to closing your system's language access gaps

CanopyCompliance is a one-hour, online professional development course that transforms abstract compliance laws into easy-to-understand lessons. It employs a scenario-based teaching method that mimics real-life encounters with patients and family members with limited English proficient (LEP). This customizable course allows administrators to embed their institution-specific policies into the curriculum, as well, to keep staff aware of both internal and external compliance requirements.

CanopyCredential is the only scenario-based medical proficiency assessment that was specifically designed to align with ACA Section 1557. Employing a simulated oral proficiency interview (SOPI) approach and developed by a team of linguists and psychometricians, CanopyCredential enables clinicians to demonstrate that they can effectively, accurately, and impartially communicate in a non-English language through spoken language skills and in real-life patient scenarios.

CanopyLearn is the #1 medical Spanish course in the US. With over 45 hours of instructional content spread over three target proficiency levels and 36 lessons, it is the most comprehensive self-paced e-learning platform of its kind. The engaging and bite-sized modules are crafted specifically for clinicians and staff and employ a proven learning-by-speaking methodology. With role-play exercises, a telenovela series, and more, users experience multiple learning modalities that makes acquiring language fluency more engaging, effective and rewarding.

CanopySpeak is a comprehensive communication tool that takes a 2-in-1 approach to assist patients and clinicians communicate with basic questions and answers. Featuring the largest corpus of medical phrases ever curated, the CanopySpeak mobile app offers a Patient Interaction Mode to support routine communication where involving an interpreter may not be practical, and a Learning Mode to help clinical and non-clinical staff advance towards becoming fluent in speaking the phrases that they frequently use. The app also features a social component where users can share playlists to better improve the way they interact with LEP patients.

As a cloud-based workflow automation tool, CanopyConnect enables Language Service Managers to effectively organize and deploy their facility’s medical interpretation resources. Managers can predefine call routing priorities on a web-based control panel and bilingual staff can keep their availability up-to-date using the CanopyConnect mobile app. When calls for interpreters are initiated, the CanopyConnect system automatically checks the preset routing parameters and staff availability status, and directs the calls to the most appropriate qualified bilingual staff (QBS) or interpreter resource available so that patient support is delivered in a more timely and labor-efficient manner.

CanopyTranslate is the first solution of its kind to produce high-volume, quality-assured medical translations. It crowd-sources multilingual healthcare professionals from around the world to contribute to an ongoing process of translating essential documents and patient records in hundreds of languages. The online system also functions as a searchable repository for pre-translated educational brochures, fillable forms, and explainer videos that your practice can white-label and distribute to your patients.

CanopyNavigator is a patient-centered mobile app that puts the patient and family members in the driver’s seat, so that they can proactively access in-language content, answer commonly encountered questions, and become empowered participants in their own healthcare journey.

Leveraging the encounter-specific data that is continuously captured by the CanopyConnect workflow engine, CanopyReimburse enables hospitals to track and analyze medical interpretation expenses with a turnkey dashboard. When supplied to revenue cycle management (RCM), the data can be utilized to optimize reimbursement and turn language access services from a cost center into a revenue-generating operation.

Our partners trust us because we deliver results

Developed with Innovation Award research

Click here to learn more about Canopy's NIH awards

Language Minority Patients Experience...

Higher 30-Day Readmission

Higher than English speakers

Overall: 30% higher than English speakers

Spanish speakers: 50% higher than English speakers

Chinese speakers: 70% higher than English speakers

Longer Stay

4.3 more days in the hospital

Higher Cost

$145 vs $104 in tests

Longer ED Visit

Remain in ED 20% Longer

How we are eliminating the language barrier for good

Canopy's unique approach translates to a simple formula:

Innovation + Investment in your team

Interpreters are the gold standard. But with shortages of medical interpreters and growing populations of patients with limited English proficiency, allocating more money into the sunk-cost of interpreter minutes is not the answer. Clinicians are eager to work and communicate directly with patients. They just need the proper tools to do it.

With a combination of proprietary technological solutions and investment into the development of your staff, Canopy can empower you to cultivate a stronger team, employ more efficient processes, and place your institution on the cutting edge of language access solutions moving forward.

All so that you can grow, manage, and deploy your own multilingual workforcein a lasting and sustainable way with maximum impact.

Research and development supported by