Interpreter Coordination & Analytics

Canopy Connect is an interpreter services delivery and analytics platform that centralizes otherwise disparate language resources into a single, unified tool to simplify access for providers, improve deployment of existing hospital resources, collect comprehensive usage data, and integrate into core systems (EHRs, RCMs) for reimbursement capture and compliance.

When confronted with the language barrier, providers are typically presented a plethora of interpreter options: over the phone, remote video, in-person staff members, and/or qualified bilingual colleagues. Unfortunately, these are often compromised by the logistical pitfalls of arranging access via pagers, emails, fax requests, telephone tag, dumb phones, etc. In turn, the provider lacks appropriate language support, the hospital suffers from operational inefficiency and risk of non-compliance, and the patient receives inferior care.

With Connect, providers can call or message with available full-time interpreters or qualified bilingual staff for remote or in-person interpretation. No in-person interpreters available? Connect will route you to your facility’s over-the-phone interpreter line. Need interpretation for later on? Schedule an interpretation through Connect.

 

Interested in a free pilot...?

* Accepting Partners through 5/2017


 

Improved Productivity

The Connect platform simplifies coordination of interpretation and enables more efficient utilization of a facility's existing resources 

 

Better Quality of Care

Improvement of access to LAS shifts usage to the highest quality available resource, decreasing the risk of adverse events, and improving patient experience, satisfaction, and health outcomes

Increased Visibility

Reporting and analytics across all interpretations routed through the platform: e.g. monthly interpretation levels, comparative costs of services 

 
 

Reduced Risk

Simplified access to approved resources + automatically documented audit trail reduces risk of malpractice and legal non-compliance penalties

Third Party Integration

Directly integrates with core EHR, RCM, and Practice Management systems to support seamless provider workflow, automate data exchange, and tie into reimbursement cycles

Cost Control

Improving access to communication aid tempers language barrier-related costs: reduces unnecessary testing, ED admissions, length of stay